Inspectors praise 'warm and kind interactions' at Berwickshire care home
People living at a Berwickshire care home enjoyed “warm and kind interactions” an inspection has found.
A representative of the Care Inspectorate paid an unannounced visit to Lennel House in Coldstream last month.
The care home, operated by St Philips Care Ltd, is spread across two floors with a number of communal sitting and dining rooms with extensive garden areas for people to use.
There were 34 people living at Lennel House at the time of the inspection.
It was deemed that people received kind and compassionate care by staff who knew them well.
Communication with family members about their loved ones was positive while good relationships with visiting professionals supporting people’s well-being.
People also enjoyed the ongoing refurbishment of the care home and its gardens.
It was found that there were times when people would benefit from more active engagement with staff.
The care home was rated ‘good’ in three categories – supporting people’s well-being, its leadership and staff team.
The report states: “People living at Lennel House experienced warm and kind interactions with staff who knew them well.
“The pace of care was relaxed, enabling and patient. People’s support plans were person-centred, detailed and up to date. They reflected people’s strengths, preferences, and support needs.
“The language used was respectful throughout. Staff used the information gained from people’s support plans to guide and support people in the way that suited their personality, life experiences and care needs.
“As a result, we saw that people were at ease in staff company and responded positively to their interactions.”