Rural broadband customers get more flexibility

New measures that will allow customers to cancel their broadband contract if speeds fall below an acceptable level and make it easier to change providers have been welcomed in the Borders.

Sunday, 14th June 2015, 12:49 am

Outlining the strengthened Code of Practice on broadband speeds, OFCOM has told broadband providers to provide better information so that customers can compare services, make it easier for them to switch their provider, improve their contract terms and handle complaints better.

Sarah Lee, head of policy for the Countryside Alliance, said: “This is very good news for rural people, many of whom pay for speeds they cannot receive because of a lack of infrastructure in their area.

“Broadband is no longer something that’s nice to have but a must have for everyone living in the UK, including those in the countryside. For too long rural homes and businesses have been in the slow lane of a two-speed digital economy.

“Being able to get out of contracts with companies that cannot provide a service and change providers to those who can, could prove very useful, as will better customer service and complaints handling.”

Borders MSP John Lamont said: “Borders residents who have to deal with slow internet speeds know just how important it is to have a fast internet connection.

“Whether it is for an individual or a business, having broadband is vital in this day and age, and it is no wonder many towns and villages in our region are calling out for better connectivity.”

“Scottish Conservatives want to set up a rural broadband fund open to individuals and businesses and double the amount of funding currently available.”