Six words Calum Campbell, chief executive of NHS Borders, didn’t say: “We made a mistake. We apologise” (MSP’s fury at NHS Border blunder, Southern, September 29).
I’m sure Mr Campbell has worked hard and earned his current position, but are compassion and humility not prerequisites when working for the NHS?
Why try and wriggle out of a mistake? Why not apologise instead? I’m sure things look different from his lofty position, but does responsibility not go with the job as well as the pay packet? Sorry really does seem like the hardest word to say. Welcome to the 21st century.
John Lamont is correct about loved ones receiving an apology, but incorrect if he believes checks can ensure a similar mistake never happens again. Mistakes do happen in all walks of life, or, as Mr Campbell calls them, “occurrences”.
If he does believe this, then he is deluded at worse, or naive at best.
It would be interesting to find out from NHS Borders how it intends to close the ever-widening gap between its policy of more “care in the community” with its other policy of frontline community care cutbacks – I do not mean administrators or managers, purely staff involved in frontline patient care (nurses who actually go out to visit patients).
As administrators/managers are not likely to vote for their own demise, it is always the frontline staff, the ones who actually take care of patients, who feel the cutbacks and it is that patient care element of the NHS that we, as tax-paying citizens, must protect for our own good.
Perhaps a non-political, non-diplomatic-style reply from NHS Borders would be too much to expect?