Hawick branch of Clydesdale Bank to close in August

Clydesdale Bank is set to close in Hawick High Street
Clydesdale Bank is set to close in Hawick High Street

Customers of Clydesdale Bank in Hawick will either have to use the Post Office or travel to Galashiels when their local branch closes on August 9.

The High Street branch is one of several which are to close as the bank looks to extend opening to Saturdays in other branches, including the one in Galashiels.

A statement from the bank said: “The Bank has completed a review of its branch network that will see several changes to how, when and where it provides its services. Today’s announcement reflects the changing needs of customers who want to access more day-to-day banking services quickly, on the move and outside normal business hours.

“A number of unsustainable and “lapsed-lease” locations will close, including the branch at Hawick, which will close on 9th August.

“The Bank will now place posters in the branch advising customers, and write to them at least 12 weeks before the branch closes to remind them of the alternative ways they can continue to manage their accounts including nearest branches, ATMs and Post Office counters – which all Clydesdale Bank customers can use for day-to-day banking.”

Steve Fletcher, head of customer banking networks at Clydesdale Bank and Yorkshire Bank said: “I understand this will not be welcome news for those who use this particular branch.

“These are difficult decisions, but ones we must face as we try to keep up with the pace of change in the way people want to bank.

“We have to balance our investment to ensure we support demand where it is greatest, across mobile, online and branch services.

“Branches remain vitally important to us, and we continue to invest in them, the services they offer and when we offer them.

“I hope that the investment we’re making in the overall quality of our branch network, the big increase in Saturday opening and the availability of other ways to bank, like local Post Office counters, will minimise the effect of this announcement for customers.”

A press release from the bank states that frontline branch staff will be found roles either within other branches or elsewhere in the bank.

Meanwhile, SNP candidate for Ettrick, Roxburgh and Berwickshire, Paul Wheelhouse, has asked for a meeting with the bank.

He said: “While I recognise the bank is a business, and their business models are changing, this is a disappointing decision that will be a setback to efforts to revitalise the town centre and will cause significant disruption for the Clydesdale’s customers, including many local businesses.

“The decision to close a local bank will always have a greater impact on older people and the small local businesses that are the lifeblood of our community.

“I have written to the bank seeking reassurances that they will take steps to ensure that the adverse impact on staff and customers is limited as much as possible and I will be keen to see if there is no other option that could be explored to retain over the counter services in the town and assurances around ATM provision.

“While this will be a difficult time for local Clydesdale Bank staff I am encouraged by the bank’s commitment to offering employees redeployment – albeit this too is far from ideal.”