Eildon Housing Association’s sheltered housing service has received an excellent report following a recent inspection by the Care Inspectorate.
The Care Inspector visited Eildon’s sheltered locations which are based in Melrose, Galashiels, Hawick and Peebles where they found the service to be “very good” across the board, with some aspects rated “excellent”, which is the highest possible grade.
The report takes into account the views of the people using the service who had completed questionnaires.
One tenant confirmed: “I feel very happy and secure living here. The staff are wonderful and the place meets my needs.”
Another added: “I am sure I’m being treated better than the Queen!”
The report covered quality of care and support, quality of staffing and the quality of management and leadership and all were rated as “very good”.