NHS systems

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One late afternoon in poor weather I went to Kelso Health Centre for eye computer imaging. More recently, I struggled to the BGH for an appointment with the ophthalmology consultant. The temperature was -4C. The consultant could not access the eye images on his computer.

I recall the unpleasantness which ensued last spring when I missed an appointment. The NHS complains about missed appointments; the systems need upgrading to avoid inconvenience to patients .

Sarita Tilford

St Boswells