One late afternoon in poor weather I went to Kelso Health Centre for eye computer imaging. More recently, I struggled to the BGH for an appointment with the ophthalmology consultant. The temperature was -4C. The consultant could not access the eye images on his computer.
I recall the unpleasantness which ensued last spring when I missed an appointment. The NHS complains about missed appointments; the systems need upgrading to avoid inconvenience to patients .