In the midst of all the recent criticism levelled at sections of the NHS, I would like to send a huge verbal bouquet to the staff of Borders General Hospital.
Over many years as a features writer, I have visited and written about a few hospitals, but I have never before encountered one which met the standards of excellence I found while an in-patient recently at BGH.
Take a bow the caring (even when very busy) nursing and auxiliary staff who, while tending to our every medical need, also managed to offer and supply a welcome cuppa when discomfort had added to sleeplessness on their shift; who did their job with humour as well as efficiency; and who noticed little things like a bit of extra pain-relief required, or a bed which needed extra smoothing.
Take a bow the cleaning and catering staff who also did their work around us with consideration and thoroughness, leaving our ward spotlessly clean, with shining floors, refilled water jugs and trays wheeled into position when tasty and varied meals were served.
Take a bow the doctors, and in particular Dr Abdel Al, the surgeon who tended me so efficiently, who explained the procedures carefully, made regular rounds, and who treated everybody personally; who invited questions and answered them fully – a tremendous comfort for those of us who find the whole thing a bit of a mystery.
I have no doubt that as Christmas comes along, many of these staff members will be working instead of having Christmas Day with their families. I have also no doubt that knowing your hard work and care is appreciated makes it a bit more worthwhile.
I thank TheSouthern for giving me the space to let you all know that you are a credit to your hospital, your area and to the NHS in general and, though I hope I don’t have to take advantage of this care again, we should all be very glad to know that when we need you, you do such an excellent job.
Agnes M. Paterson