Local homecare company excels in inspectorate report

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HCC Homecare, a care at home company with offices in Hawick and Peebles, has recently been awarded a grade 5 (very good) grading across the board by the Care Inspectorate following their recent inspection.

The inspectorate was particularly impressed with HCC’s work done in developing a more personalised approach to service delivery.

Laura Holmes, recently-appointed managing director following Marion Douglas’ retiral, was naturally delighted with the grading.

She told The Southern: “We have worked hard to achieve these standards and it is gratifying that these efforts by the care staff and management team have been recognised by the Care Inspectorate.

“In these times where there is much bad publicity in the care industry, it is reassuring to know that a local Borders company can deliver these services to such a high standard.”

HCC Homecare was awarded grade five (very good) across all the services examined during the unannounced visit – quality of care and support, quality of staffing and quality ofmanagement and leadership.

The Care Inspectorate report states: “The Hawick Care Company is a small local company which provides a consistent, conscientious care at home service In Hawick and Peebles.”

It goes on: “Service users said they were confident that the same small group of carers would deliver their care. We were told by service users that the service is reliable and any changes are immediately notified by the management team.

“The service runs a key worker system for each service user. All the service users we spoke to could easily identify their key worker. They also confirmed they understood the role and responsibilities of the worker and said they felt assured that their care was being regularly reviewed.

“The service provides high quality training opportunities on a regular basis to their care staff and to outside agencies. For example, the Hawick Care Company is registered as SVQ assessors, but also provide other training including Moving and Handling for other

providers in the area.”

The full Care Inspectorate report is available at www.careinspectorate.com or by telephoning them on 0845 600 9527.