Kelso care home Queen’s House has received a glowing report after its most recent inspection by the Care Inspectorate.
The establishment has been awarded “excellent” grades – the highest possible – in all four categories after the watchdog visited earlier this year. These were quality of care and support, environment, staffing and management, and leadership.
Inspector Lesley Smith stated in her report: “We observed a caring, warm, innovative care home, with dedicated and well-trained staff. There was excellent evidence to confirm that residents experienced a very good quality of life. We observed contented, relaxed residents who were well supported in a dignified manner.”
Residents and relatives quizzed during the inspection spoke positively about all aspects of care, from high-quality meals to supportive and sensitive staff.
And she concluded: “We confirmed with a number of residents that they had complete trust in the management team and in the staff group. As in previous inspections, Queen’s House met outcomes for older people in terms of safety, being treated with dignity and respect, maximising potential, and maintaining important links with both relatives and local communities.”
A charity run by a local voluntary management committee, Queen’s House, in Angraflat Road, was completely rebuilt in 2003 in the grounds of the previous home, which had operated since the 1950s.
The facility was further extended in 2006 and now looks after 32 residents requiring both nursing and residential care.
Matron Sandra Plasting told us: “The excellent grades are principally due to my loyal, dedicated and caring staff who are the major strength of the home and who provide enormous support to the residents and their families. The staff are delighted about the recognition which has been given of their work with these excellent gradings.
“The home encourages residents, relatives and staff to participate in the formation of policies, particularly concentrating on the encouragement of residents to develop personal outcomes primarily through relevant activities.”