Families left cold by Frozen-themed festive party fiasco

Dozens of complaints from unhappy parents have been lodged following the staging of a children’s event at Springwood Hall in Kelso last week.

Organised by local Borders firm, Def Con 4 Entertainments, the party took as its theme Disney’s blockbuster animated film Frozen.

Billed as turning the hall into the imaginary land of ‘Arendelle’ for the afternoon on December 30, tickets were quickly snapped up by parents at a cost of £11 per child, £5 per adult or £30.50 for a family of four.

However, various local Facebook pages were swamped with complaints from angry parents afterwards, with many describing it as an overpriced ‘shambles’.

One comment accused organisers of being out of touch with regards to youngster’s expectations.

“Most five-year-olds would have had a similar, yet better, experience at their friends’ birthday parties,” it continued.

“If it had been advertised accurately, there would be no queuing in the cold to get into this disappointment. That’s the real travesty, this may have been the highlight of some kids’ Christmas. The kids should at least get compensated.”

Although there were a number of compliments, these were outnumbered by complaints.

One local grandparent claimed too many tickets had been sold, leaving many children unable to see the show or any space for the promised party games.

“As a result of this I have three disappointed girls; a lot of the parents were asking for refunds and leaving early,” he said.

Border Events was just one of several ticket distributors and later released a statement saying: “We are aware some people were unhappy with the event ... organised by Def Con 4 Entertainments.

“Border Events sold tickets for this event along with four other outlets and we are extremely disappointed on your behalf. We are currently seeking advice. Please email the organisers directly.”

The Southern had received no response from Def Con 4 Entertainments by the time we went to press.