Sykes rejects redundancy rumours

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SYKES has denied that the loss of up to 200 jobs at its Edinburgh call centre will see further redundancies at the company’s Galashiels plant.

The outsourcing firm lost a contract to a rival, resulting in staff being told they would be made redundant on Saturday.

It has been claimed employees were informed over a speaker phone that they would no longer be Sykes workers, unless they spoke a second language. This led to fears that its Galashiels warehousing and fulfilment base would see further redundancies after around 30 jobs were shed – including voluntary and early retirements – earlier this year after the loss of an important contract in December 2010.

But a Sykes spokesperson said: “It is a normal course of business for us to experience fluctuations in headcount, both increases and decreases, as we work to adapt to changing client needs and market conditions.

“At this time we are not experiencing such fluctuations within our Galashiels operations.”

Sykes is believed to have lost a portfolio which included customer support for mobile phone giant 02, which will instead go to a Northern Ireland firm. The multi-lingual call centre had employed around 600 workers, offering advice for major technology companies across Europe and America.