Family values light the road to success

Staff at Scotlight of Innerleithen. L-r, Donna Palacci, Tom Fraser, Warren Palacci and Kristina Dodds. Scotlight have been given certificates as finalists of The Scottish Family Business Awards in two catagories; Customer Service Excellence and Rural Family Business (small/medium).

Staff at Scotlight of Innerleithen. L-r, Donna Palacci, Tom Fraser, Warren Palacci and Kristina Dodds. Scotlight have been given certificates as finalists of The Scottish Family Business Awards in two catagories; Customer Service Excellence and Rural Family Business (small/medium).

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The rise and rise of an Innerleithen-based lighting company has been acknowledged with its shortlisting for two prestigious national accolades.

The Scotlight Group has already lifted the title of Retail and Town Centre Business of the Year in the 2014 Scottish Borders Business Excellence Awards.

Tom Fraser owner of Scotlight of Innerleithen. Scotlight have been given certificates as finalists of The Scottish Family Business Awards in two catagories; Customer Service Excellence and Rural Family Business (small/medium).

Tom Fraser owner of Scotlight of Innerleithen. Scotlight have been given certificates as finalists of The Scottish Family Business Awards in two catagories; Customer Service Excellence and Rural Family Business (small/medium).

Now the firm has capped a memorable year with its nominations in the Herald Family Business Awards, the winners of which will be announced at a glittering ceremony in Glasgow’s Grand Central Hotel on December 3.

Scotlight has been shortlisted in two categories – for Customer Service Excellence and best Rural Family Business.

Scotlight’s road to success began in 1996 when Tom Fraser started supplying lamps to local businesses from his Innerleithen home.

Company chairman Tom soon established a foothold with both commercial and domestic customers, and in 2000 the firm moved into its High Street showroom.

Scotlight in Innerleithen. Scotlight have been given certificates as finalists of The Scottish Family Business Awards in two catagories; Customer Service Excellence and Rural Family Business (small/medium).

Scotlight in Innerleithen. Scotlight have been given certificates as finalists of The Scottish Family Business Awards in two catagories; Customer Service Excellence and Rural Family Business (small/medium).

Tom’s eldest son Andrew joined the company in 2003, and set about redesigning the website and exploring the potential of using e-commerce to target a national market, culminating in the launch of Scotlight Direct in 2006.

What began as a one-man business has been transformed in less than two decades into one of the sector’s biggest online retailers, and Innerleithen’s largest employer with a workforce of 20, most of whom live in the town or in nearby Peebles.

Head of marketing Donna Palacci, from Peebles, says everyone at Scotlight is particularly chuffed that the firm’s commitment to customer service has been recognised.

“We’re small enough to care and large enough to cope,” she told The Southern. “Every single one of our customers is important to us.”

Other Borders firms shortlisted for awards are Tweeddale egg producer Glenrath Farms, country clothing supplier A. Hume and the Orde Food Group.